Lifetime – and our Mortgage Adviser Ken Abbott – has received a glowing testimonial this week.
Lifetime client Ashley Bennett contacted us to pass on his best wishes and thanks for all the help and support he received when buying his first home around the turn of the year.
Said Mr Bennett: “I wanted to take a few moments to talk about my experience with Mr Ken Abbott [pictured below].
“As a first time buyer looking for my first house I was very unsure as to the best path to take and also had no experience whatsoever in buying properties or finding a mortgage. I was put in contact with Ken by a family friend and after speaking on the phone with an extremely helpful and pleasant receptionist (I must apologise as her name escapes me after all this time) I booked an appointment to attend your offices.
“Upon arrival I was once again greeted by a friendly face (another name that escapes me, this time a girl around my own age of 25) and was made a cup of tea.
“I found the whole place extremely welcoming and most importantly I felt comfortable and confident that I was going to be dealt with professionally. This feeling was compounded when I was taken into a meeting room after being introduced to Ken, once again I felt comfortable and that my business was important to your company.
“Ken was extremely clear and informative, he made a topic in which I have no previous experience seem very simple.
“We spoke on the phone between my first and second appointment and I was kept fully up to date on what was happening while Ken seemed to do all the work! It was a hassle-free process from start to finish, Ken made the whole experience seem far easier and stress free than I thought possible.
“I would not hesitate to recommend Ken – and Lifetime – to anybody looking into taking on a mortgage and would like to express my warmest thanks to Lifetime and above all Mr Ken Abbott for making my first home buying experience a pleasurable one.
“It was a first class personal service from start to finish.”