A Lifetime look…….

We have a tremendous team here at Lifetime, a team we are very proud of. Different people, with different skills, all coming together to make our company the very best it can be.

So we decided to come up with a little, light-hearted series of interviews with the people who help make Lifetime tick!

So here’s our first ‘Lifetime look………..’ at Pension Department Manager Tom Nelson, the King of Excel Spreadsheets!


First off Tom, how’s the family?  Very good, thank you! We (my wife Holly and I) are very, very lucky to have two young children who are adorable. They certainly keep us busy! There will be challenges, of course, that will inevitably come soon enough, but for now everything is good thanks.

Tom and Alfie Nelson

Do you agree that Lifetime is like supporting a South Yorkshire football club; in that you often don’t know what’s going to happen next?! Ha, ha that’s very true! And I’m glad you said ‘you don’t know what’s going to happen’, rather than ‘always heading down!’ It certainly is a job that’s always interesting, entertaining and challenging.

How long have you worked at Lifetime? Since December 2011.

How did you get into your line of work? Well, I finished college and decided I didn’t want to go to university. I was fed up of taking exams and just wanted to get a job and earn some money. I didn’t have any inclination to either work in a supermarket or go into the army. I applied for all sorts of jobs and ended up at a pensions administration company called Capita. And then came Lifetime!

Has Lifetime changed in the time you have been here? Oh yes, massively! There’s new buildings, new people, new departments. We are growing bigger and better all the time.

What do you think are Lifetime’s greatest ‘strengths’? We are never stood still. We are always forward-thinking, always looking for new and fresh avenues to strengthen the business, and strengthen the various teams within it. For example, the way we now communicate with the public, via our website, Twitter, Facebook etc… is fantastic. Team spirit is terrific too. Yes, I’m biased(!) but the Pension department is a prime example, I couldn’t fault it! In previous jobs, when I have been involved in meetings, it has been a case of ‘what will be taken away?’; what will/or can be ‘cut back’; losing members. Here at Lifetime meetings are all about how we can improve, invest, be the best we can be. That’s a great outlook.

You are known as Lifetime’s Excel Spreadsheet King, who loves nothing better than finding out ‘reasons why’, if you pardon the pun? Are you a little mad?! Definitely a little mad, if you take into account waking up in the middle of the night thinking about it! I like building things. Believe it or not, but spreadsheets are an interesting subject! And if used properly they can dramatically improve efficiencies.

You might not believe this Tom, but there are some people who say that Pension/Retirement Planning is a ‘boring’ subject……! Can you quash such scurrilous rumours…..? It’s all relative, isn’t it? If you are interested in the subject matter – and let’s face it, we are all affected by it – it can never be classed as ‘boring’. The ‘goalposts’ are always changing; you only have to look at the recent budget announcements to know that. You have always got to learn new stuff. It is a challenging, interesting environment in which to operate and work.

What is the greatest piece of advice you have ever received at work? ‘Don’t bring problems without solutions’.

The Lifetime Auto Enrolment Seminars: are they all about Sue’s brilliant breakfasts? Ha, ha, yes! That was the perfect way of getting people through the door! Sue did a fantastic job! But once our visitors have ‘tucked in’ then Rupert and ‘Lambo’ take centre stage and do their stuff. They are two of our very best here at Lifetime. They are world class at what they do and can convince you pretty much to do anything!

Interests outside Lifetime? Family life! Football, plus I’m a massive music fan.

What was your reaction when told the news that a favourite ‘star’ of yours, artist Pete McKee, replied to you and Lifetime on Twitter? Ha, ha, I was buzzing! I can remember phoning Holly to tell her all about it!

Tom Nelson 1

Who do you regard as a role model? My dad.

Peace and quiet or rowdy and noise? Peace and quiet if you please.